We can’t emphasize enough how important a good customer experience is for any type of business. No matter how sophisticated your services or products are, a bad customer experience can send your operations downhill. But how can you perfect such if you …

The global pandemic and resulting spotlight on our healthcare infrastructure has shed a new spotlight on health benefits. As a result, companies are reevaluating their options and expanding and changing their offerings to better meet the needs of a more dialed in …

When the pandemic first hit, many of us were ushered away from our offices and indoctrinated into the wild world of remote working. As a result, our once in-person meetings became Zoom calls, our casual check-ins with coworkers became hastily written pings …

As a business owner, one of the best measures of your company’s performance is your bottom line. Now, the financial success of your company may have a lot to do with the performance of your employees, since they are the folks who …

While the outbreak of Covid-19 certainly pushed us to our limits, remote interviews were already a “trend” in HR, particularly for companies that were willing to cast a wide geographical net in order to snag the right person for the job. However, …

The concept of “love languages” is widely known ever since Gary Chapman wrote The Five Love Languages in 1995. It’s mainly about ways to create a lasting relationship between partners. So, how does it apply to employee retention? We tweak the five …

While there is much still to learn about the Coronavirus, we do know that there are certain populations we would like to protect from contracting the virus. One such group is pregnant women, who because they are busy building an entire human, …

While employees may think of their Facebook, Instagram, TikTok, and other social media platforms as an area for freedom of speech and self-expression, as a business owner, you might view their postings as a reflection of your company and feel compelled to take action. …

Training employees is a critical part of any business. You should think of it as an investment and not an added expense.  If you don’t prioritize employee training, the drawback could be fatal. This includes a lack of productivity and even a …

Developing your workforce is an endless endeavor for almost all businesses. Looking at the latest workforce management trends, you’ll know that changes are indeed in order. The shape of our workforce is currently evolving, and it no longer conforms to the traditional …