W2 Issues/Concerns


Blog

Check out our weekly blog posts and see the latest news and discussions happening in the HR world of business.

In the news: Top 5 Traits of Good Feedback

Biz Journals’ Ask Alice recently provided five tips managers and executives can use to better provide feedback to their workers.

To achieve the goal of delivering feedback that is clear, concise and helpful, Alice recommends the following:

Dialogue vs monologue:
For critical information, such as feedback, the receiver needs to be able to ask questions while returning nonverbal feedback that indicates understanding. A one-way dialogue doesn’t allow for such conversation, and therefore isn’t effective. This can perhaps best be illustrated by the fact that email often makes a lousy feedback medium.

Clear and actionable:
To be most effective, feedback should focus on behavior, versus intangibles such as attitudes or beliefs. In addition, every piece of feedback should end with a clear statement of action that needs to be taken, along with a description of the unsuccessful behavior. For example, the feedback that “a report is filled with errors” would be followed by a clause stating that “you need to use a peer to proof your reports.”

Timing is everything:
It may be tempting to save up feedback for a formal review or even a more convenient time, but the reality is that feedback needs to be heard as close to the incident or behavior as possible in order to be most effective. This will also allow for feedback to be delivered in single doses, as opposed to as part of a laundry list, making it much more digestible – and therefore actionable – for the employee in question.

Feedback needs feedback:
Stemming from the idea that feedback should be a conversation, Ask Alice recommends that managers ask employees to send an email later that day summarizing the feedback and the actions they have agreed to take – not only will this demonstrate comprehension, but it can also serve as “concrete evidence of your pact in the event that the unwanted behavior returns,” she notes.

Location, location, location:
While it’s important to give feedback in the moment – or as close to the moment as possible, you still need to make sure that the conversation occurs in a private place without interruptions. Further, Ask Alice warns against choosing a single spot over and over to deliver feedback as it can quickly turn into a “principal’s office” type situation.

What are your rules for delivering feedback? Leave us a note in the comments section below.

Post a Comment

Your email address will not be published. Required fields are marked *

HR Managers: Discover how to effectively tackle business challenges with a PEO
Small Business: Discover how Abel HR can help your business.

Featured BLOGS

  • Letting Go is Never Easy: 6 Ways to Make it Easier

    A Professional Employer Organization (PEO) can help you find a great candidate, how to set your new hire up for success, and how you can intervene early to try and save a flailing employee. But what if these efforts fall short – they can’t bring their skills up to snuff and you can’t help them get there? Sadly, it’s now time to talk termination. A PEO can help the parting of ways go a little easier. Below are six ways a PEO can be by your side to make the whole process effective, legal (because there’s plenty of places for pitfalls),

  • After the Interview: Who Did I Just Hire?

    You spent months looking for the perfect candidate with your offsite human resources experts at a Professional Employer Organization (PEO) like Abel HR. Together, you reviewed resumes, conducted interviews, and even extended an offer or two. Finally, you landed someone you and your company were excited about. However, the person who showed up for their first day of work – or even weeks of work – is not at all like the bright, motivated, charismatic person who wowed you during the interview process. Making one hiring mishap a year can have a significant financial impact. Replacing an employee in a mid-range position (earning

Archives

FSA | CommuterNew EmployeeAbel PortalTime Clock